1. Acceptance of Terms
By accessing or using Anchor AI Agency's services, website, or products, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.
2. Services Description
Anchor AI provides sovereign, air-gapped AI infrastructure services including:
- Deployment of on-premise N95 silicon hardware
- AI model hosting and inference services
- Security monitoring via Zara Sentinel
- Technical support and maintenance
- Client setup and configuration services
3. Client Responsibilities
As a client of Anchor AI, you agree to:
- Provide accurate information during onboarding
- Maintain physical security of deployed hardware
- Use services in compliance with applicable laws and regulations
- Not attempt to reverse-engineer or modify hardware or software
- Report security vulnerabilities promptly
- Pay all fees and charges in accordance with your service agreement
4. Payment Terms
Payment terms are as follows:
- Setup Fees: One-time setup and deployment fees are charged upfront
- Subscription Fees: Monthly or annual subscription fees for ongoing services
- Security Updates: Optional security update subscription billed monthly
- Payment Method: All payments processed through Stripe
- Late Payments: Services may be suspended for non-payment
5. Service Level Agreement
We strive to provide high-availability services, but you acknowledge that:
- Hardware failures may require physical replacement
- Maintenance windows may cause temporary service interruptions
- We are not liable for damages caused by client misuse or negligence
- Network connectivity is the client's responsibility
6. Intellectual Property
Intellectual property rights are as follows:
- Anchor AI Property: All software, firmware, and trademarks remain our property
- Client Data: You retain full ownership of all data processed through our infrastructure
- License: You receive a license to use our software on deployed hardware
- Modifications: Unauthorized modifications to software or hardware void warranties
7. Warranty Disclaimer
OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANCHOR AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OUR SERVICES.
9. Indemnification
You agree to indemnify and hold harmless Anchor AI, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of third-party rights.
10. Termination
Either party may terminate the service agreement with written notice:
- By Client: 30 days written notice; prepaid fees are non-refundable
- By Anchor AI: Immediate termination for violation of terms or non-payment
- Hardware Return: Upon termination, hardware must be returned or purchased
11. Governing Law
These terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of the United States.
12. Compliance with Regulations
Clients are responsible for ensuring their use of our services complies with:
- Attorney-client privilege requirements
- Financial industry regulations (SEC, FINRA, etc.)
- Healthcare regulations (HIPAA, if applicable)
- Data protection laws (CCPA, GDPR, etc.)
- Industry-specific compliance requirements
13. Security Obligations
Clients must:
- Maintain physical security of deployed hardware
- Protect access credentials and API keys
- Enable and maintain security updates subscription
- Report security incidents within 24 hours
- Allow Anchor AI remote access for security updates when authorized
14. Modifications to Terms
We reserve the right to modify these terms at any time. Continued use of services after modifications constitutes acceptance of the new terms.
15. Contact Information
For questions about these terms, please contact: